Shipping policy

Thank you for shopping with KAR MAN KWONG. We specialize in a wide array of daily-use and decorative tableware for global household and commercial clients. Our team adheres to strict order fulfillment and fragile goods shipping standards, striving to deliver every tableware order with precise item matching, complete product integrity and dependable delivery schedules for all customers.

1. Order Processing Time

All valid tableware orders will undergo quality inspection, shockproof packaging and systematic processing within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. Processing timelines may be moderately extended during peak sales periods and large promotional events with overwhelming order volumes. We will notify customers promptly once any substantial shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping costs for all tableware orders are automatically calculated and clearly displayed on the checkout interface before payment finalization, ensuring full transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All published delivery durations serve solely as estimated benchmarks. Actual parcel arrival timelines may be affected by courier service backlogs, customs clearance verification, inclement weather, cross-border logistical limitations and regional public holiday closures.

3. Shipment Confirmation and Order Tracking

Upon successful dispatching of your tableware order from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking credentials.
Real-time tracking information and logistics status updates will generally be activated and available for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.

4. Address Disclaimer and Parcel Exception Handling

Customers are required to carefully validate the accuracy and completeness of their shipping address during checkout to prevent misdelivery, parcel return or transit loss. KAR MAN KWONG holds no responsibility for delivery errors caused by inaccurate or incomplete address information provided by customers. Any packages returned due to address mismatches will incur additional reshipping fees borne solely by the purchaser.
If your tableware parcel is lost during international transit, please reach out to our support team within 7 days of your expected delivery date to initiate a logistics investigation. If your order arrives with broken, chipped or defective tableware items due to transit damage, please submit a support request within 48 hours of delivery, accompanied by clear photos of damaged products and outer packaging. Our team will assess the situation and resolve the issue efficiently.

5. Tableware Care and Usage Liability Notice

Each tableware product is packaged with professional care guidelines covering proper cleaning, disinfection and daily storage protocols. All tableware items must be used and maintained in compliance with the official instructions. KAR MAN KWONG disclaims all liability for product breakage, corrosion, deformation or surface damage resulting from improper maintenance, high-temperature misuse, unauthorized modification or human error.

6. International Shipping and Customs Notice

Global cross-border shipments of tableware products may be subject to import duties, customs tariffs and additional clearance fees as regulated by local authorities of destination countries. All such supplementary charges are the exclusive responsibility of customers and are not included in product prices or standard shipping fees.

7. Contact Information

For any questions or concerns regarding this Shipping Policy and your order logistics status, please contact our dedicated customer support team via the official details below:
Trade Name: KAR MAN KWONG
Phone number: +852 2360 1198
Email: contact@orvexium.shop
Physical address: 53 Nam Cheong Street, Sham Shui Po, KL, Hong Kong SAR China